I cannot create an online account

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  • Updated 10 months ago
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Archived and Closed

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I have received a donor packet after signing up physically at my church to sponsor a child and for some reason the website says that I provided information that wasn't in the system, so it wouldn't let me create an account.
My donor number is 07844538.
I also have not gotten any emails to confirm my registration as a donor. Can some one help me out here to create an online account?
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Bill Huang

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Posted 10 months ago

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Christina, Employee

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Hi Bill! Thank you so much for choosing to bless Raily with your sponsorship! I'm sorry you haven't been able to set up your online account, but I'm happy to help you. I located your account, and I believe I have resolved the issue. Your email address had one letter wrong, so we must have made that mistake when setting up your account. I have fixed this for you, so you should be able to create your My Account now by going to www.compassion.com/my-account/create-usa.htm. Please let us know if you are still unable to create an account :). 
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Bill Huang

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Hi Christina, I am still unable to create my account. For the zip code I have tried both possible ones I could have listed 30332 and 30096. Do you know what could be wrong still?
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Sarah, Sponsor and Donor Relations, Social Media

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Hey Bill! I actually just created an account for you as I was trying to test what was still causing you to have this problem. I'm not sure what error you were getting, but I am emailing you right now with your login information so that you can get into that account :).

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