I can't find my sponsor number.

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  • Updated 1 year ago
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I sponsored a child at a church event so I don't think I got the offical welcome packet and a sponsor number. I could really use some help trying to sort this out. I'm looking forward to being able to write to my child.
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Adam Dalager

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  • anxious

Posted 1 year ago

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Garry Sagel

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No matter the event, you should have taken home the packet, and if you made an initial payment, a receipt stub. What do you have?
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Sarah Heacock Schreffler

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If you have the child #, Compassion can tell you the sponsor number associated with that (after it is assigned).  I sponsored my first child at a Compassion Experience so I got to take the packet home, and a nice bookmark with my child's picture on it.  But I had to wait for the sponsorship information to get back to Colorado and them to process our payment before a sponsor number was assigned.  I put the child name and child # on the paper and got my first letter out to our new child even before that sponsor number was assigned. (Though by the time the letter was processed, Compassion was able to add the sponsor #).  
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Adam! You should receive that welcome packet in the mail about two weeks after your sponsorship account is set up at our office. That can take several weeks to be done when your sponsorship is initiated at an event through a church because we have to wait for them to mail the packets. I don't see an account created for you yet. How long ago did you sponsor this child through the church?
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Adam Dalager

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I sponsored him about two weeks ago.
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Christina, Employee

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Hi Adam! Since you sponsored your boy about 2 weeks ago, it may take another 2-4 weeks for us to receive you packet in the mail and set up your sponsorship. I would be happy to place a reservation on your child until we are able to create an account for you. What is the name of your church, and where is it located? Do you know your child's ID number, or do you know your child's full name and the country they're from? Thank you!
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Adam Dalager

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Hi, sorry about the wait, his full name is Soni Langgi Ratu and his ID number is IO066000933, he is from indonesia
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Susan, Sponsor and Donor Relations, Social Media

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Adam, I am so sorry to have to break this news to you but we have not received your sponsorship for Soni at this time, and as of last week, it looks like he is in the process of being sponsored by someone else. That said, there are always children waiting for a loving sponsor. I would encourage you to select another child to sponsor here.  Let us know if you have any questions or if we can help in any other way. 
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Adam Dalager

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Ok, thanks for helping.

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