I can't seem to write electronic letters??

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  • Updated 3 years ago
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I have been trying to write letters to my 2 sponsor kids for the past week and every time I try it tells me that I either do not have sponsor kids or there are tech difficulties. Can someone help me? I really prefer to write electronically.
Photo of Megan Karver Palucis

Megan Karver Palucis

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  • frustrated

Posted 3 years ago

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Photo of Shannon Massey

Shannon Massey, Employee

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Hi Megan, 

I am so sorry to hear that you are having trouble writing to your kiddos online! To confirm, you are speaking of Abdoul and Nyirahagenimana. Is this correct? If so, I do see that these two sweet children were actually removed from your account on the 10th of this month, because you were over six months behind on your donations. This does happen automatically by our system. I do apologize that you did not receive our communication explaining this change. If you would like to continue sponsoring these sweet kiddos, we would be happy to place them back on your account and help you get your account back up to date. Please let us know! :) 

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