I did not authorize sponsorship for a child on my account.

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  • Updated 2 months ago
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One of my sponsorships graduated. I was AUTOMATICALLY sent another child. I filled out the card to NOT sponsor from the child packet that was sent. I mailed the card back to NOT sponsor “Jhenny”. I have ALWAYS chosen my own child to sponsor and do not appreciate anyone assuming I will replace a sponsorship.
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Posted 2 months ago

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Sarah, Official Rep

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Rebecca, I see that you called this afternoon to take care of this mistake. I am so sorry that we processed the request you made on that card incorrectly and assigned you a new child. I do see that we did cancel the sponsorship of that child for you today. Please let me know if I can help in any other way. I have submitted your feedback for review with the team that handles these situations.