I don't see my photos to my online letter. How can I know that they have gone through & do they normally show up if successfully attached?

  • 1
  • Question
  • Updated 2 months ago
  • Answered
I attached 4-5 photos to a letter I wrote my child on December 7th, however under my letters it does not show that there are pictures. Is there a way to check that the pictures went through to my child. Or do I need to send them again on a separate letter. My child's number is PE031800887.

Thank you in advance,
Suzanne
Photo of Suzanne Paxton

Suzanne Paxton

  • 9 Posts
  • 1 Reply Like

Posted 2 months ago

  • 1
Photo of Sarah Heacock Schreffler

Sarah Heacock Schreffler

  • 667 Posts
  • 394 Reply Likes
The photos will show up once the letter is translated. While in process, only the first two pageswill show up. If you have more than one child, you can assure yourself they are there by trying to copy the letter to another child, then noticing the attachments are on the copy.

(Edited)
Photo of Suzanne Paxton

Suzanne Paxton

  • 9 Posts
  • 1 Reply Like
So good to know. Thank you so much for answering and for the tip!

Suzanne
Photo of Sierra

Sierra, Employee

  • 1286 Posts
  • 153 Reply Likes
Hi Suzanne! Sarah is correct - once the letter is through the translation process, you'll be able to view the photos on your online account. Thank you for your help, Sarah!