I got an email saying I received a letter from our sponsored child. Why can't I see it?

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We have received letters before and read them no problem.
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Ken Justice

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Posted 1 year ago

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Shannon Massey, Employee

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Good morning Ken, 

I am so sorry to hear that you are having issues viewing your newest letter. Can you please let us know exactly what the issue is? Are you seeing an error message? Does the link itself not bring you to the letter? Is the letter missing all together? 

Thank you so much for providing us these details so that we may help assist you a bit better! 

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