I got charged twice this month

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  • Updated 8 months ago
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I got charged twice this month. I cannot afford to pay $76 a month, and would like a refund as soon as possible for $38. Thank you.
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Samantha

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Posted 9 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Samantha! I am so sorry for the confusion with two donations coming out so close together. I can certainly refund you the second $38. What actually happened was you signed up to sponsor your new child on January 31st and set your automatic donations up to pull on the 1st of the month. When you sign up to sponsor a child, we do need a donation for that current month, whether the sponsorship begins on the first of the month or the last day of the month. In your case, the first donation that came out of your account was put towards the month of January, while the second donation was put towards February because it automatically came out as you had set it up to do. I sincerely apologize for the confusion and for this situation! I will refund your January donation, which may take several days to be put back in your account, and cover that month of support since you weren't aware that a donation would be needed for January. Please let me know if you have any other questions!
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Samantha

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thank you, I didn't have access to my account on January 31st anyone so I appreciate you taking care of this.
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Phil Luong

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I also got the same problem. How do I address this?
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Christina, Employee

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Hi Phil! First of all, welcome to the Compassion family, and thank you so much for choosing to bless sweet Esteban with your love and support! I'm so sorry to hear that you have been charged twice, and I'm happy to help fix this problem. I was able to locate your account using your email address, and I looked into your giving history. Regrettably, I am not seeing any duplicate charges :(. I do see one donation on February 28th for the month of February sponsorship, and I see a second donation on March 10th for the month of March sponsorship. The reason these donations are so close together is because sponsorship begins on the same day you sign up online, and we have to take a one-time donation for that current month whether it's the first or last day of the month. If you would like, I can waive one month of support as a courtesy since you did sign up to sponsor Esteban on the last day of February. Please let me know if you'd like me to do this for you :). Also, please let me know if you have any additional questions or concerns, and I'll be happy to help you! 

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