I got charged $45 twice but on here it says $38 a month

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  • Updated 11 months ago
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briana

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Posted 11 months ago

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KristenH, Champion

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Hi Briana, I'm a sponsor like you but maybe i can give some insight/help until staff is back on Monday.
When you create your account, you are given two sponsorship options. The regular sponsorship rate is $38/month. This provides all the benefits for your child listed on their packet (if you sponsored at an event) or their online profile.
The second sponsorship level you can choose is sponsor plus. It is $45/month and provides all the same benefits as the $38 choice plus $7 that goes toward different funds like HIV fund, disaster relief, emergency medical fund, etc.

If you inadvertently chose the higher monthly sponsor level and want to instead the basic one, a Compassion rep can certainly help you with this after the weekend.
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Leah, Employee

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Hi Kristen! Thank you for your help. Merry Christmas!
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Leah, Employee

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Hi Briana! I am so happy that you chose to sponsor John through Compassion. I show that you started your sponsorship through our website on, November 8, 2017. It looks like when you started the sponsorship, you elected to do the sponsorship plus which includes a $7 monthly give to the Partner's of Compassion fund. If you do not want to continue to give that extra $7, I can cancel it for you and then it would be the $38 monthly for John's sponsorship. I do not show a duplicate transaction on my end. I show that $45 pulled on, November 8th, when you started the sponsorship. That would cover the month of November. I show that you set up the automatic recurring contribution to pull on the 1st of each month, so the December contribution of $45 was processed on, December 1, 2017. Your next contribution will pull automatically on, January 1, 2018. If you want further information or have account specific questions, please email us at socialmedia@compassion.com. I want to thank you for writing to John. The letters are very special to him and they can really make a difference in his life by encouraging him. Welcome to the Compassion family!

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