I am so sorry to see that this letter has been held up. I have sent a request to our technical support team to have them push this letter through. This should be on its way shortly! Thank you again for bringing this to our attention and for your patience as we get this resolved for you! :)
Hi Kellie, I just heard back from our support team and it looks like there was an error when scanning in the letter. This just means they need to manually fix this. Please know our team is working on this and will get it through as quickly as possible. Thank you again for your patience!