I have a letter from my sponsor child but it won’t let me click on it and it has an x on the letter.

  • 4
  • Problem
  • Updated 2 months ago
  • Solved
I look at my letters from my sponsor child and there is one that is dated 1/15/19 but it has an x on it and I can’t click to open it. Why is this?
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Leah Schult

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Posted 5 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Leah! Your letter from your child is currently in translation and will be viewable once it has completed processing.
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Kyani Lawrence

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About how long does processing take? I’m experiencing the same thing
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Kyani Lawrence

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Aww man! Okay, thank you!
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Sierra, Employee

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Thank you for your response, Sarah! Kyani, I hope your letter is view-able soon!
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Erica Twietmeyer

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My letter that has on X on it is from October 2018! Is it possible that mine is having an issue other than translating?
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Sarah Heacock Schreffler

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Definitely. Has another letter come from that child since then? That sounds like a case of a cancelled letter because I've never had a letter take 6 months to translate (though I did have one go to 3 months, by then I was making sure it was still translating!)
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Erica! Your letter from October was actually cancelled when it went through our quality assurance process. Your child didn't address you by name in the letter, which causes the letter to be cancelled and sent back to be fixed. The letter will be returned to the national office once it has been fixed and then uploaded to your account :).