I have been sponsoring my child for four months, and i didnt recive my introduccion packege, whats wrong?

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old posts

i start sponsoring in Nobember 26th, i never recibe the information of my child in the introducction packege
Photo of Alexis y Aylin Aguilar

Alexis y Aylin Aguilar

  • 0 Posts
  • 0 Reply Likes
  • frustrated

Posted 2 years ago

  • 1
Photo of Christina

Christina, Employee

  • 1217 Posts
  • 276 Reply Likes
Alexis, I'm so sorry that you did not receive Jheremy's Welcome Packet :(. You definitely should have received it by now, and I'm so glad you have let us know that you didn't. Please rest assured that I have requested another Welcome Packet to be sent to you, and it will take a couple weeks for you to receive it. Thank you so much for your patience and grace as we have been going through a system transition and that may have caused this to happen. I also see that you haven't received your first letter from Jheremy yet. Please know that it can take up to four months to receive your first letter from your kiddo. Therefore, if you have not heard from your sweet boy by March 22nd, please do let us know :). Thank you so much for choosing to bless Jheremy with your love and support! 
Photo of Alexis y Aylin Aguilar

Alexis y Aylin Aguilar

  • 0 Posts
  • 0 Reply Likes
I never received my introduccion package, whats wrong?
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Alexis y Aylin, I am so sorry you still have not received the welcome packet. I show that Christina re-sent the welcome packet February 2 so you should have received it by now. I am emailing you with the mailing address that we have on file, please verify your address through the email or on your online account. The delay may also be due to your location in Guatemala. I know that international mailing takes significantly longer, but again, I would think you would have received the packet by now. 

This conversation is no longer open for comments or replies.