I have been sponsoring three years and have not received an updated photo

  • 1
  • Problem
  • Updated 2 months ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Resolved.

I have been sponsoring 3 years and have not received an updated photo of my child

Photo of Jenna

Jenna

  • 1 Post
  • 0 Reply Likes

Posted 3 months ago

  • 1
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4930 Posts
  • 1088 Reply Likes
Hello Jenna! I actually see that Makiya's photos were taken in April 2015, October 2016, and now August 2018. You should receive the new photo in the mail soon and have it updated on your app as well. I would recommend logging out of your app and logging back in to see the new photo. I will also email copies of all three of her photos today.

This conversation is no longer open for comments or replies.