I have been waiting on a letter that says processing since may how long will this take

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  • Updated 3 years ago
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Photo of Cheryl Ann Slaton

Cheryl Ann Slaton

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Posted 3 years ago

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Photo of Shannon Massey

Shannon Massey, Employee

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Hi Cheryl! I see the letter that you are asking about on your account, and it looks like it is processed and everything is just fine with it. However, You are not able to view this letter quite yet because you have selected to get the original copy of the letter. This option typically does take about 3 months longer because we actually have to wait for the original letter to be shipped. However, you should be able to see this letter on your account without having to wait for the translation. Sadly, we are having an error with this process in our system. In the meantime, as our technical team works to resolve this issue, I have also sent you a copy via email so that you do not have to wait! Thank you so much for your patience, it is truly appreciated! :) 

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