I have been waiting since May for our letter to be translated. We received a letter from our child but we cannot ready it.

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  • Updated 5 months ago
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We have been waiting since May for our letter from our child to be translated. Anyone else having this problem?
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Colt

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Posted 5 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hello Colt! Is this a letter from Roberto that you've been waiting on? I see that the letter finished processing on May 8th and should be ready for you to read. Are you having trouble opening this letter? Can you give me more information about the issue you are seeing? It looks like it may not have been translated from what I see in the system. I am going to send an inquiry to our office in Bolivia to have this issue corrected for you! It can take between 6-8 weeks for us to receive the translated letter back from their office. Once we do, we will have it re-uploaded to your account.
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Colt

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Yes we received the letter but it is not translated. Thank you. We would like to respond but we can’t until we know what his says

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