I have never received photos of my gifts purchased for my child

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I would like to get photos of the gifts purchased with my sponsored child.
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Janet

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  • concerned about the lack of interest to inform me

Posted 8 months ago

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Madison

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Hello Janet! 

I am happy to assist you today! Thank you so much for giving generous gifts to your child, Frenk! Regrettably, we do not require the child to send a photo with a gift that is under $60. Our records do show that each gift you have sent has been under $60, therefore you would not receive a photo of these gifts. I am so sorry about this! Let us know if you have any further questions and we will be happy to assist you. 
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rachel nunez

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I have not received photo from gift given Nov 2017 for $60 KE064300334. I gave more gifts recently as well I just hope they receive them. My child doesn’t mention them in his letters. Thank you!
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Susan, Sponsor and Donor Relations, Social Media

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Rachel, thank you letters and photos should arrive within six months of when the gift was given. This means that for the smaller gift that you sent in August, you should have already received the thank you letter for that (I show it was delivered December 19, 2017). For the gift you sent October 18, the thank you letter and photo should arrive by April 19 (let us know if you have not received it by the end of next week). For the gift you sent November 5, the thank you letter should arrive before May 5. And so forth for the other gifts you sent in January and February. I do show that all of these gifts have been received at this time. 
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rachel nunez

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Hello, I am following up on my previous question above. I have not received any photos from my child at all. I do see the thank you s in his letters. I’ve just been hoping for one . The only photo I have is the initial one when I first sponsored him.
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Susan, Sponsor and Donor Relations, Social Media

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Rachel, I am so sorry that you have not received photos for your very generous gifts. I just sent an inquiry to request photos and we will send them to you as soon as possible. Thank you for following up and for your patience.
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rachel nunez

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Thank you! Much appreciated
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rachel nunez

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I received a letter from my child and 3 wonderful pictures of the items they were able to get! Thanks again!

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