I have not received a letter from Julia since 12/25 do I have a letter on the way from her

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Stephen

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  • Frustrated

Posted 2 years ago

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Shannon Massey, Employee

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Hi Stephen, 
I see that we recently processed a letter written on 12/12/16 but it is uploaded in our system on 3/7/17. Is the letter that you had mentioned? I do not see a letter in our system from 12/25/16. Is this the date it was uploaded, or the date that it was written?  
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Stephen

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I have only received two letters from Julia and that's it I received the second letter on 12/25/16 why is it taking so long
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Susan, Sponsor and Donor Relations, Social Media

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Stephen, we are wanting to confirm your concern so that we can fully address it. I am not sure if you are able to see all of the letters on your online account (if not let me know and I will email them to you), but Julia has actually sent you three letters so far. Two of them were delivered in March as Shannon mentioned. None of them have a date of 12/25. You began sponsoring Julia in February 2016 and received the first letter in October. I can understand that that is a very long time to wait for the first letter and I am very sorry for that incredible wait. That said, since then she has sent you two letters that were just delivered in the last six months, I cannot send an inquiry at this point in time. You may be aware that we went through system upgrades recently and that has led to delays in processing letters and donations. We are so sorry for these delays. I sincerely hope that the letters keep coming and begin to be delivered faster in the future. Please confirm what you are wanting us to do at this point so that we can help you. Thank you! 
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Stephen

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I can only see two letters
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Stephen

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I don't know if there is a glitch or something I guess I will wait til I receive these so called letters
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Shannon Massey, Employee

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Hi Stephen, I went ahead and just sent you all the letters we have on our side via email so that you have them. :) 
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Stephen

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Thanks you for sending the letters but I have one question when was I going to find out about her mom and when was I going to find out about Julia and is there any way I can help her out I will be praying for her and her mom
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Christina, Employee

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Stephen, I completely understand your concerns about Julia and her mom :(. I see that we have already responded to your question in your email. Please see our reply and let us know if you have any additional questions or concerns. God bless you.
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Stephen

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Thank you for all the hard work you do God bless you for the service you do for the children and for God I am proud to be part of compassion and I am sorry if at times I am hard to understand or I sound mad or rude I am also sorry for the people who take their anger out on you because of something that you have no control over Good bless you forever and always

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