I have not received a letter or pictures from one of the children I sponsor.

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I have not received a letter or pictures from one of the children I sponsor. I sent $1,000 for Christmas in October and $200 in May for gifts for her and her family. Her name is Madelyne.
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Sheila Carrender Hicks

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Posted 6 months ago

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Madison

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Hello Sheila!

I am happy to assist you today! I was unable to locate your account. Do you know your sponsor number or child number? Please let us know so we can look into this. 
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Sheila Carrender Hicks

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GU081501179 is my child’s number.
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Sarah, Sponsor and Donor Relations, Social Media

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Sheila, I am so sorry that you have not received any thank you letters or photos back confirming your sweet girl has received these gifts! I just sent an inquiry for you today to have this looked into and have Madelyne send those special thank you letters. It typically takes between 6-8 weeks for us to receive the reply from our office with the letters. As soon as we do, we will be in contact with you!
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Sheila Carrender Hicks

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Thank You!
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Sheila Carrender Hicks

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I finally received a letter that was written on April 10, 2018. However, there was no mention of the money I sent and no pictures. This is very disappointing as I sent the money for her and her family. I would like to know what happened. Concerned, Sheila Hicks
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Madison

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Hello Sheila! 

It looks like our field staff is still having Madelyne write these letters. The inquiry is not closed at this time and it is still in progress. This letter you recently received was not from the inquiry we sent. We will notify you once we hear back from the field office staff. 
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Sheila Carrender Hicks

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Thanks!

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