I have yet to receive any email or verification about my sponsorship, I also can't create an account w/ my email.

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old post

I recently sponsored a child and have received a text with my child's name, age, and picture but nothing more. When I try to create an account on the website w/ my email it says, "unable to locate your record using the information you provided."
Photo of Garrett Hefner

Garrett Hefner

  • 2 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Sarah Heacock Schreffler

Sarah Heacock Schreffler

  • 419 Posts
  • 239 Reply Likes
It could take some time (3 weeks) to get your account set up. I sponsored at a Compassion Experience October 29, but my account # was not set up (And the child was not put in the Database as "on my account") until November 11. I got the official email with my sponsor # on November 16.  I had already written two letters by that time! I sent the first with the envelope I got in her sponsor packet and just the child # on it. It has taken longer to process, but is on the way to her now.
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4937 Posts
  • 1092 Reply Likes
Hi Garrett! Your sponsorship was actually set up on the 4th, so I have your sponsor number ready for you! It's 4113771, which you can use to create an online account on our website and begin writing to Steven immediately! Enjoy this sweet little boy!
Photo of Garrett Hefner

Garrett Hefner

  • 2 Posts
  • 0 Reply Likes
Thank you so much!

This conversation is no longer open for comments or replies.