I haven't heard from my childin a while and am wondering if I should continue to sponsor...

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I haven't heard from my child, Jhon (EI-780-0194) in a while and am concerned...I mailed a letter to him on January 31st but have not had a reply. My sponsorship began in November and I have only had one letter. I just want to be sure that my sponsorship is actually being used to improve his life.
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Lynn Evans

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Posted 3 years ago

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Adam

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Hi Lynn! Thank you so much for your care and concern for your sponsored child! I'm so sorry that you are having doubts about the sponsorship program, but my hope is that you will hang in there and give it a little more time to see a relationship develop with your sponsored child through your letters. I want to encourage you that it sounds like your experience is normal, as sponsors can expect to receive their first letter within four months of sponsoring a child. Please know that the first months are the hardest as you're eagerly awaiting to hear from your child and get to know more about them and I want to encourage you that you should be hearing from your child more real soon! Up until recently it was taking 2-3 months for letters to travel back and forth as the physical letters were being mailed between countries, but on April 11th Compassion switched over to a new, digital system in which letters are scanned and sent via email between countries and printed out very high quality which will change the response times into weeks instead of months! Children are required to write twice a year and up to six times per year, I believe, if you write as often so my hope is that soon you will get into a good rhythm of sending and receiving letters from your child and building a relationship with them!

Please know that your sponsorship is changing your child's life for eternity and the Compassion staff are experts at their mission and the program that they have in place for your child is attending to his needs physically, mentally, and spiritually, not only helping to release him from poverty but also proving a way for him to hear about the good news of Jesus and God's love for him. Your words and presence in his life are very powerful, giving him hope and courage and strength knowing that someone loves him and is cheering for him and wants to see him succeed. You are doing a wonderful thing and I pray that you will continue to pour love and encouragement into your child and that you will begin to see what a difference you are making in his life very soon! Thank you so much for choosing to change the story for your boy and play a crucial role in helping to release him from poverty in Jesus' name. God bless you!
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heather o

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Lynn, thank you for making a difference in your sponsored child's life by writing him. I am a sponsor, just like you but may be able to shed some light on the letter process. The awesome Compassion staff who monitor this forum will answer you after the weekend. Letters that were sent prior to two weeks ago would have been sent through the old system which meant letters to 2-3 months to travel to your child then the same amount of time for your child's response to make it back to you. Thankfully the new system should cut into this time frame significantly. It sounds as though you received an introductory letter from your child; which was supposed to arrive by 4 months of sponsorship. I will say the letter process can be a little slow to get started, but it does get better. I have 40+ kiddos I write to and have found this to be the case more often than not. I can assure you your child is benefiting greatly from your sponsorship and letters. God bless!
(Edited)
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Emily

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Hi Lynn! Welcome to the Compassion family and thank you for already sending Jhon two letters! These children are always so overjoyed to hear from their sponsors and your words of encouragement speak so much hope into his life. I'm so sorry for the concern that his lack of correspondence in the last couple of months gave you, but I'm so glad that Adam and Heather were able to ease your concerns over the weekend by explaining our letter process to you and letting you know that the delay between letters is normal, especially in the first few months of sponsorship as your relationship with him begins. I hope their answers helped you!

I want to encourage you that you should be hearing from Jhon again here in the next couple of months as he responds to the letters you've sent to him :). With the way our old letter system worked, you sent a letter on December 18th that would have reached him sometime around the end of February or early March. He then would have one month to respond to your letter. My hope is that in the next few weeks, you see a new letter from him! Thank you so much for your care and concern and wanting to make a difference in his life! We're thrilled for our new letter writing system and that going forward, your letters between you and your boy will be delivered in weeks rather than months! We believe it will have a positive and great impact on your relationship with your child.  
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Sandra Spinosi

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Hi Lynn! I wish I could be as encouraging as the others who have responded to you, but I cannot. I have sponsored a child for almost a year and have only received an introduction letter and one other letter. I sent a family gift for Christmas and a birthday gift to my child in April, but I never received any acknowledgment that my child did in fact receive these gifts. In the one letter that I did get from my child, he did not answer any of the questions I had asked in my letters and he did not mention the bookmarks or stickers that I had sent in numerous letters. My granddaughter also wrote to my sponsored child and he never acknowledged receiving her letter either. Since I am no longer sure my child is or has received my letters or support, I cancelled my sponsorship last week. Good luck with your child. I truly hope you have a better experience than I have had.
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Emily

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Sandra, I'm so sorry that you were discouraged by the experience you had within the ten months of sponsoring with our ministry. You were so faithful in writing to Wendjy and I want to assure you that he received all of your letters and has been greatly blessed by your support. You were making an incredible impact in his life! We are so grateful for your heart and your granddaughters sweet heart to want to invest in him and believe in him. 

I understand your frustration because you hadn't received responses to the things you'd sent and written in your letters. I know your granddaughter must have been eager to hear back from your child and build a relationship with them. 

Because you sent your birthday gift in April, your sweet kiddo likely received it this month. It can take up to six months to receive an acknowledgement regarding a gift you sent so you would have received an acknowledgement for this gift around October or November. You absolutely should have received a thank you letter already regarding the very generous family gift you sent towards the end of last year and we should have offered to send an inquiry for you when you didn't get one in April. I see that Sarah responded to this concern for you in your other post.  I sincerely apologize that this was not explained or discussed with you. Often times, your child might have just missed letter writing day for some reason and so the letter was delayed and all that needs to be done is an inquiry to our field staff to check and ensure your child received the gift and then have a thank you letter written. Your gift was over $60 and so you should also have received a photo. We value the investment our sponsors make and you have every right to know how your gifts are used when you send them. 

Notes on your account mention that you discontinued your support for reasons other than this also and I pray that your situation improves quickly. I can tell you have a great heart for children and I know you'll be a blessing however you choose to impact children in the future.

However, if this was your main concern, we'd love to give you a call and speak with you personally and hopefully gain back your trust. If you wanted to continue supporting Wendjy, we'd be happy to inquire about your gift to him and rectify this situation.  We respect whatever decision you make. 
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John

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Hello, just offering my experience as it is since last October. With Joshua my first sponsor, I have received 2 letters, and one from his pastor and one pending translation. My second sponsor, Alan also last October, I got a letter from him and a letter from his Pastor, nothing since in the last 5-6 months. My 3rd sponsor in December has sent me 1 letter and has one pending. I believe I got one from his Pastor as well. My fourth in February has sent one letter and one from her Pastor. My 5th in April, only one form her Pastor, but this is when the new system started and jammed up. I look forward to receiving their letters but still write them almost every week and send pictures at least as often. It is a blessing to get a letter. 
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Christina, Employee

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John, I'm so sorry to hear that you haven't received anything from Alan or Dayani yet. It's so hard to wait for their special letters to come. We sent an inquiry for Alan on July 25th when we spoke with you last. It will take 6-8 weeks for us to hear from the field office for Alan. As soon as we have received a response from our field office in India, we will be in contact with you. Rest assured that despite the issue in India, all centers are providing the programs to the best of their ability as we are still working to solve the issue. At this time, you do not need to worry about losing your child. We encourage you to continue to write to Alan and join us in prayer for a swift resolution. I have sent an inquiry for Dayani and Nuching since is has been more than 4 months since you started sponsoring them, and you haven't heard from them yet. We expect to receive a response from the field offices within 6-8 weeks, and we will be in contact with you as soon as we hear from you. We greatly appreciate your patience as you wait to hear form your precious kiddos!
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John

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Thanks
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John

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Hello, I have received a couple letters from Alan and Dayani but have not received anything from Nuching yet. Thanks for Checking on the others.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi John! I actually see a letter from Nuching in the system that we should be processing and placing on your account soon :)!
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John

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Thanks

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