I haven't received a welcome packet . I sent in my info about a month ago through a program at my church.

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I haven't received a welcome packet or had any money deducted from my bank account. I sent in my info about a month ago through a program at my church.
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Whitney Slayback

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Posted 1 year ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Whitney! I'd love to help you figure out what is going on with your new sponsorship, but I cannot find an account with your name or email address. Do you still know what the child's ID is?
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Whitney Slayback

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NIO18600747. His name is Jose from Nicaragua.
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Sarah, Sponsor and Donor Relations, Social Media

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Whitney, I was able to find him. Thank you so much for providing his number and name! I think we might just be behind in processing these sponsorships from your church, which is why you haven't received any information. Is it Crossroads Community that you attend? I'd be happy to help you get an account set up and place him on it if that's your church. You can send your personal information to us by email at socialmedia@compassion.com and we can get it set up for you today. We will need your address, phone, and email address. I'd also recommend including his child ID in the subject line so that my whole team knows it in case I am not the one to respond to your email. We will email you back as soon as we've set up your account!
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Whitney Slayback

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That's great! I'll email now. Thanks for your help!

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