I haven't received any pictures...

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I have sent several $60.00+ gifts since last year when I started sponsoring, and I have never received a picture of my child. (Besides the original picture when I first started sponsoring). How long does it usually take to get a picture?
Thanks,
Lindsey
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Lindsey

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  • concerned

Posted 2 years ago

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Christina, Employee

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Lindsey, I'm so sorry that you have not received a thank you letter and a picture of your child with her gift yet :(. I understand how precious it is to hear how your generous gift blessed your child. For the $60 birthday gift that you sent to Jeimmy in November of last year, I have sent an inquiry to our field office in Colombia. They will ensure that she is doing well, and they will ask her to write a letter letting you know how your gift funds were used. They will also make sure to take a picture of Jeimmy with the gift items that were purchased. It will take 6-8 weeks to receive a response, and we will be in contact with you as soon as we hear back. As for your second gift that you gave in August of 2016, if you have not received a thank you letter and photo by the end of February of 2017, please let us know :). Thank you for bringing this to our attention so that we may have the opportunity of helping you. Thank you for your patience, and have a blessed day! 
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Lindsey

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Thank you so much for looking into this!

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