I Haven't Received Anything

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I signed up to sponsor a child at the Catalyst West Conference this year, but I have yet to receive anything and I can't find where the donation has been withdrawn. Did my sponsorship never go through?
I received my child's picture, age, and name and turned in the packet at the Compassion table with all of my information and I haven't received anything since then. Can you find out what happened? I'm a little uncomfortable as I had sensitive information on the packet and it seems to have gone missing..
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Kaitlyn

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Kaitlyn! I am so sorry for the worry this situation has caused you over the last few weeks. We do actually have an account created for you and are working to get your child, Erick, on your account as we speak. Because Erick is brand new to the program, the system is not recognizing his child number. We just have to have a staff member manually enter his sponsorship in order for his sponsorship to go through, which should happen soon. Once it does, you'll receive a welcome packet in the mail with more information on sponsorship and his country and region in Kenya. He is so cute!!
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Kaitlyn

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Hi Sarah, thank you for the response and I'm relieved to hear that it is in the process! Erick is not the child that I received a picture of or info on, but, that's okay I'm happy to sponsor Erick and I look forward to learning more about him. 
I originally received a picture of a 1 year old girl from Kenya.. I'm hoping someone else is sponsoring her. Unfortunately, I can't recover the text and I don't remember her name. :(
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Shannon Massey, Employee

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Hi Kaitlyn, 
I am so sorry to hear that the child you selected was not actually Erick. I am not sure why Erick ended up on your account. However, sometimes we will see this happen if you select a child that happens to be sponsored already. I do apologize for this. We transferred to a new system in January and because of a glitch with the new system, we have seen a few issues like this arise. Our technical team is working hard to get this fixed so that it does not continue to happen. However, we are thankful that you are willing to, and looking forward to, sponsoring Erick! If you ever do happen to locate the info on the young lady you had selected, we would be happy to see if she is already sponsored for you! :) -Shannon 

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