I heard about it on the radio. I came to help. I cannot create an account?

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Good morning,

I heard about it on the radio.  I came to the website to help.  I cannot create an account and am confused.

I dont have a sponsor number, because we have not seen or picked out a child/children to sponsor yet.  So I select the email route instead (Ive tried multiple email addresses).  When I've entered all the required information I receive the following error:

"We were unable to locate your record using the information you provided. Please verify and try again."

I thought I successfully setup an account a month or so back under Jasoncolyar@gmail.com, but I can't seem to find that either.  Please help!



Kind regards,
Jason Colyar
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Jason Colyar

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Posted 1 year ago

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Shannon Massey, Employee

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Hi Jason, 

Thank you so much for choosing to sponsor a child living in poverty! We would be blessed to have you sponsor with us! I do apologize for the confusion on how to begin sponsoring. The reason you are having problems creating an account is that you will actually need to select a child from Compassion.com to begin. Once you have chosen a child and followed the steps to begin sponsorship, you will be given a sponsor number and can create the online account where you will be able to write to your child, make contributions and give gifts. Please visit https://www.compassion.com/ and complete your sponsorship. Once you have done this, please let us know the child number to the kiddo you selected, and we will be happy to locate your account and send you your sponsor number. :)
Thank you again for your kind heart to want to sponsor with us! Please let us know if we can do anything else to help! 

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