I just changed my payment plan to a later date and it says pending transaction.... did it charge me to change the date?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: These are isolated issues that have been resolved with that one sponsor.

I changed my payment date from the 10 to the 15 but it says pending transaction... did it just charge me?
Photo of Izzy Sammons

Izzy Sammons

  • 1 Post
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of KristenH

KristenH, Champion

  • 1122 Posts
  • 695 Reply Likes
Someone from Compassion will be able to help you on Monday,...but to answer your first question no, Compassion will not charge you to change your payment date.
Photo of Jennifer


  • 127 Posts
  • 150 Reply Likes
I think that just means a human needs to intervene and confirm it! Every time I even change the expiry date on a credit card I get an update in the mail, so I think everything related to payments is considered to be a transaction.
Photo of Emily


  • 2650 Posts
  • 813 Reply Likes
Hi Izzy! I'm sorry for any confusion when you went to update your payment options online. Like Kristen kindly mentioned already, rest assured we do not charge you to change the pull date on your support. But I reviewed your account and you successfully changed your withdrawal date. Your next donation is set to pull on December 15th and you're current through the end of November right now. I don't see any pending donations on your account and it will not withdrawal on December 10th :). 

This conversation is no longer open for comments or replies.