I just received 4 exact letters in the mail from my sponsor child . This concerns me as the cost is totally unnecessary. Mary 00826720

  • 1
  • Problem
  • Updated 3 weeks ago
  • Solved
Excessive mailings of same letter.
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mary

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  • concerned

Posted 3 weeks ago

  • 1
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Shannon Massey, Employee

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Hi Mary, 

I am so sorry you received multiple copies of one of your letters! We did have a small glitch in our system that caused this to happen. Thankfully our team was able to catch this mistake very quickly and it was fixed before it affected too many accounts. Again, we are so sorry for our mistake! Thank you so much for understanding!