I keep receiving bills although I canceled my sponsorships months ago!!!

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  • Updated 2 years ago
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There is no easy way to contact compassion and it's getting ridiculous! I try calling but because of the time difference I can't get through and there is no way to leave a message!!!!!!!!!!!!!!!!!!!! And there is no email to contact!!!!!!!!!!!!!!! And the only way I could get through is by creating this account which by the way took forever!!!! And all that just to let you guys know that I canceled my sponsorship months ago and keep getting sent mail asking for my payments!! I have not been paying because YOU stopped my automatic payments when I cancelled my sponsorship!!!!! Pleeeeeeeese someone help me!!!
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stephanie

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  • very very upset and frustrated not to mention stressed out and tired of wasting time trying to fix this problem that I thought was done with a long time ago

Posted 2 years ago

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Tammy

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Hi Stephanie,

I am sorry you are having troubles. The ladies who monitor this forum are very knowledgeable and helpful and will be able to help you when they are back in the office tomorrow. You may want to post your child number or sponsor number, though, to be sure they find the right account.
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Stephanie Gonzalez

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I hope this does not happen to me. I am a little disappointed by how hard it is to cancel a membership. Ive been giving 45 a month for 3 years and I just cant afford it anymore but now I have to wait for YOU GUYS to cancal it? Very disappointed. And I sure hope this doesnt happen to me or I will be very upset.
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KristenH, Champion

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There is nothing to be upset about. I've been a sponsor for years and it is very easy to cancel. You can call, email or post a message here. Compassion will not make you keep paying for a voluntary sponsorship if you choose to cancel. Its not like a phone contract or something. You may get a bill after you cancel if they've already printed them out and mailed them, but they won't make you pay it or anything.
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stephanie

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Well t IS very upsetting because it's NOT like a phone contract because there are actual kids lives being affected and I don't appreciate the MANY letters compassion keeps sending me trying to make me feel guilty or something!! I DID call and cancel so it obviously ISNT very easy especially since I've seen many posts of other people trying to cancel and having difficulty. It's been months since I've cancelled
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stephanie

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I didn't mention earlier that I also sent in a note reminding compassion that I cancelled already AND I told my two children that the last letter would be my last, so I have done more than I feel is necessary in this situation. I have been patient and understanding up until I was forced to post on this website which is not helping!
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Haley, Sponsor and Donor Relations, Operations

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Hi Stephanie, I'm sorry that you were having a hard time getting through to us, and I apologize for any misunderstanding on our part. I show that we received an email from you in January with an inquiry on how to cancel your support. Our representative responded on January 27th with those instructions and an invitation to help keep you connected to your sponsored children at that time. She stopped your automatic contributions and just asked that if you did decide to cancel that you would respond to her email. Since we had not heard back from you, we did not fully cancel your account. Again, I do apologize that we misunderstood your request. I have cancelled your account today. 
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stephanie

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Thank you very much! ! I just hope others don't go through what I did because it was very frustrating and gave me a negative experience that I don't quite know what to do with now! As a Christian I know I need to just forgive and move on but it's so sad to leave this way after years of supporting children! I pray that Compassion come up with a much easier way to deal with problems. At least a phone line that takes messages or an email for support instead of this. I never wanted my feelings to be shared with anyone other than compassion.
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Susan, Sponsor and Donor Relations, Social Media

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Stephanie, I'm sorry you were unable to reach us. We are available by phone at 800-336-7676 Monday through Friday 8AM to 4:30PM Mountain Time (we were off last Friday in observance of Good Friday). We also can be reached by email at ciinfo@compassion.com in addition to this support forum. We received your email and responded on January 27th. I am so sorry if you did not receive that email. If you would like, you are welcome to delete this conversation so that it is no longer public. 

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