I’m a bit frustrated...

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I sent letters to both the children that we sponsor and, after a month, they are still in translation. We’ve also sent money to the children and to their families. How do we know if/when they receive the funds? How long does the process of getting the money to them take?
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Ingrid Gubler

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Ingrid, I am so sorry for the confusion and frustration regarding gifts and letters to your precious children. It was so thoughtful and loving of you to look to bless your children in such a tangible way. It takes about two to three months for gifts to be delivered and two to three months for letters to be delivered. That said, we are upgrading our letter processing systems so that letters will travel much faster in the future. Regrettably, for right now you can expect thank you letters within six months of when a gift was given. For gifts of $60 or more, you will also receive a photo of your child with their gift. While your gifts were wired to Haiti and Togo earlier this month, it is likely that your children have not received them yet. You can expect thank you letters and photos before January 2017.
(Edited)
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Ingrid Gubler

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Susan, Thank you for the reply. I'm not worried about receiving thank you notes but I was concerned that there was no verification that the kids/families were able to get the money and notes that we sent. Thanks for letting me know the money made it's way to Haiti and Togo and for helping to understand the time frames involved. A better tracking system would be nice for letters/money sent. I understand the focus of Compassion is serving the kids, as it should be, so I can deal with a delay and a little wondering. Sending love and prayers to Haiti and Togo daily. All my best, Ingrid

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