I may be charged twice in one month.

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  • Updated 10 months ago
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I was charged earlier this month on the 8th even though I scheduled my monthly payments for the 28th. Now I may be charged again on the 28th as well which I really cannot afford right now. Is there anyway this payment on the 28th can be cancelled since I already paid this month already? My sponsor number is 02505029
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Mattaniah Gladman

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Posted 10 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Mattaniah, I am so sorry for the confusion with your donation pulling out on the 8th instead of the 28th. We've actually been having trouble with donations not pulling out as they are supposed to on the 28th of the month. The donation that pulled on the 8th for you was actually for December's support that we were having trouble pulling on the 28th. We were finally able to pull those donations. That being said, I can absolutely cover your January donation since the issue with our system has caused a financial issue for you. I'll go ahead and move your next donation to pull out in February, but would you be ok with me moving the pull date to the 26th or 27th of February? We are still trying to fix the root cause of the issue with the 28th pull date and would hate for this issue to keep happening to you. Please let me know if I can move the pull date to another day for you and I will take care of it.
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Mattaniah Gladman

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Yes that will be perfectly fine. You can put my next payment down for the 26th of Feb. Thank you very much for your quick assistance!
(Edited)
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Shannon Massey, Employee

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Good morning Mattaniah, 

I have set your contributions to begin pulling again on February 26th. Thank you again for your understanding! :) 

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