I may have received the wrong letter

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  • Updated 2 years ago
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I received a letter/handout from a child. It has my name & sponsored Childs name on the paper with the Childs ID number. However, I believe it may be a mistake. Whomever the translator is at the Childs facility wrote in response a name that is not my sponsored Childs. Not sure if this is a mistake but would hate for a sponsor to be missing out on a letter meant for them.
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Laura Elberling

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Posted 2 years ago

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Laura Elberling

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Also, I just received another letter/handout with the same exact questions & layout but different answers. This is why I believe it may be a mistake.
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Susan

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Laura, it definitely looks like there was a mix-up in these two letters and I sincerely apologize for that. I just sent an inquiry to verify and correct this for you. I want to make sure we know which letter was intended for you and for the other one that that sponsor also receives a letter from their child. Thank you for letting us know about this issue!
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Laura Elberling

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Thank you! How long does this process usually take?
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Sarah, Official Rep

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Hi Laura! It can take up to six to eight weeks for us to receive the reply from the country office when we send an inquiry.

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