I Need Help

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  • Problem
  • Updated 10 months ago
  • Solved
Archived and Closed

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Hello,
I recently began sponsoring a little girl in Haiti. When I signed up to sponsor her, I also signed up for the extra $7 a month that contributes to other various things. I am no longer able to make the $7 payments each month. (I do want to continue sponsoring my child.)
I spent a large amount of time today, and again tonight, trying to learn how to remove this part of my plan. I don’t see any information regarding it on “My Account” or settings. I wish that I was able to manage my account online.
Since I wasn’t able to figure it out, I read through many conversations, found a similar question, and posted a comment. But when I tried to go back and see if my comment received a reply, I couldn’t locate the conversation again.
I love the work that Compassion does, but I’m having a lot of trouble navigating the website! Is there a way for me to cancel my extra payments each month, or does someone have to do that for me?
Thank you!
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Chelsea Coupe

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  • frustrated

Posted 10 months ago

  • 1
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KristenH, Champion

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Chelsea, after the weekend someone can do this for you. You can post here with your sponsor number and the commitment you'd like to cancel, you can call and cancel or you can email and cancel. 
Since you've already posted here, I would just respond with your sponsor number and one of the ladies that monitor this forum can remove that commitment for you after the weekend. 
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Shannon Massey, Employee

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Hi Chelsea!
I am so sorry for all the hassle! I see that we were able to take care of this for you yesterday! If there is anything else we can help you with, please let us know! :)
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Shalyn Rabeaux

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Hi I am also in need of canceling my sponsor ship for Yan Carlos at this time. Difficult for me to do but I am not financial able to right now. Can you please help me cancel account # 07856899
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Chelsea Coupe

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Thank you so much! :)
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Shalyn Rabeaux

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Hi I am also in need of canceling my sponsor ship for Yan Carlos at this time. Difficult for me to do but I am not financial able to right now. Can you please help me cancel account # 07856899
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Sarah, Sponsor and Donor Relations, Social Media

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Shalyn, I am so sorry that you are going through a difficult time financially and need to cancel :(. If Compassion was to cover your sponsorship for February through April, would that help you be able to continue? Please let me know if it would or if you still need to cancel and I will take care of helping you!

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