I need help logging into my account. I can’t find a doner/sponsor number and do not know my username. All I have is the email for my account

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  • Updated 1 month ago
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I need help logging into my account. I can’t find a doner/sponsor number and do not know my username. All I have is the email for my account. Please help!
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Krista Steele

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Posted 6 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Krista, I am so sorry that you have been struggling to get into your online account. I have emailed you with your username and password this morning.
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Jolene Orlowski

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I can't get into mine either. And the charge I just had removed from my account isn't right. Please help.
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Sierra, Employee

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Hi Jolene! I'm so sorry you're having this issue as well, and that the charge taken from your account wasn't correct. I'm sending you an email now with your username and password, and hopefully we can get the incorrect charge issue taken care of, too!
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Michael Liva

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Hi, I'm having the same problem. I already sponsored a child. But I didn't recieved any emails or confirmations about it. Please help.
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Shannon Massey, Employee

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Hi Michael, 

I am so sorry you are running into complications here at the beginning of your sponsorship! We would be more than happy to help you with this. First of all, can you please tell us if you sponsored online at Compassion.com or at an event? What day did you begin sponsorship? Do you have the child ID number of the child you selected? 
The answers to these questions will help immensely with helping you further! :) 
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Dmitry Sazhin

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Hi, I'm having the same problem. I already sponsored a child. But I didn't recieved any emails or confirmations about it.
I sponsored online at Compassion.com, from 05.12.2018
I don't have the childs ID number.. I know only names
Sudaporn Kitjakanpiboon
Rattaphoom Merchi
And I still don't know where can I find my Sponsor Number..








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Sarah, Sponsor and Donor Relations, Social Media

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Hello Dmitry! I actually replied to your Facebook message from the weekend regarding this issue for you. I sincerely apologize that you haven't received any information regarding your sponsorships. In my reply on Facebook, I did give your sponsor number and directions on how to set up your online account. Please let me know if I can help you with anything further!
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Ana Simic

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Hi

I also need help logging into my account. I do not know my sponsor number. Child name is Merid Matiwos Metto
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Sarah, Sponsor and Donor Relations, Social Media

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Hi  Ana! It looks like you decided to sponsor a child yesterday. Thank you so much, and welcome to the Compassion family! Your sponsorship is still being set up, which means you don't yet have a sponsor number or an online account to log into. Once set up, we will send you a welcome packet. This packet will include more information about sponsorship and your sponsor number as well. You'll be able to use that number to set up your online account.
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Keraj Birhanu Tufa

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i am habtamu need money help
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Sierra, Employee

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Hello, Habtamu! If you would like to partner with Compassion, or if you would like assistance from us, please email us at socialmedia@compassion.com.
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Pui Fong

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I have the same problem. I have sponsored 2 children, however I only have one of their ID: BO044900301.
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Christina, Employee

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Hi Pui! Thank you so much for choosing to bless two precious children with your love and support! When sponsoring a child online, it may take 2-3 days for your sponsorship to be processed and account set up. Once this has been completed, you will receive an email and welcome booklets for each child in the mail within two weeks. When your account has been set up, you will be given a supporter number. You will need this to set up your online account. I see that your sponsorship of Karla (BO044900369) and Sonia (BO044900301) are still being processed. Thank you for your eagerness to begin fostering a relationship with your kiddos, and we appreciate your patience! Welcome to the Compassion family! 
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Lupe Almaguer

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Same i have been trying to get the tax receipts for an account but its coming out invalid 08151729
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Sierra, Employee

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Hi Lupe! According to our records, you haven't validated your email address yet in order to set up your account. When you set up an account, you should receive an email from us with a link or a code to validate your email address. If you would kindly check your email, you should find that message from us! Check your spam box, too; sometimes messages end up there.