I need help logging into my account. I can’t find a doner/sponsor number and do not know my username. All I have is the email for my account

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  • Updated 11 hours ago
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I need help logging into my account. I can’t find a doner/sponsor number and do not know my username. All I have is the email for my account. Please help!
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Krista Steele

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Posted 4 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Krista, I am so sorry that you have been struggling to get into your online account. I have emailed you with your username and password this morning.
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Jolene Orlowski

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I can't get into mine either. And the charge I just had removed from my account isn't right. Please help.
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Sierra, Employee

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Hi Jolene! I'm so sorry you're having this issue as well, and that the charge taken from your account wasn't correct. I'm sending you an email now with your username and password, and hopefully we can get the incorrect charge issue taken care of, too!
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Michael Liva

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Hi, I'm having the same problem. I already sponsored a child. But I didn't recieved any emails or confirmations about it. Please help.
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Shannon Massey, Employee

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Hi Michael, 

I am so sorry you are running into complications here at the beginning of your sponsorship! We would be more than happy to help you with this. First of all, can you please tell us if you sponsored online at Compassion.com or at an event? What day did you begin sponsorship? Do you have the child ID number of the child you selected? 
The answers to these questions will help immensely with helping you further! :) 
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Dmitry Sazhin

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Hi, I'm having the same problem. I already sponsored a child. But I didn't recieved any emails or confirmations about it.
I sponsored online at Compassion.com, from 05.12.2018
I don't have the childs ID number.. I know only names
Sudaporn Kitjakanpiboon
Rattaphoom Merchi
And I still don't know where can I find my Sponsor Number..








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Sarah, Sponsor and Donor Relations, Social Media

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Hello Dmitry! I actually replied to your Facebook message from the weekend regarding this issue for you. I sincerely apologize that you haven't received any information regarding your sponsorships. In my reply on Facebook, I did give your sponsor number and directions on how to set up your online account. Please let me know if I can help you with anything further!
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Ana Simic

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Hi

I also need help logging into my account. I do not know my sponsor number. Child name is Merid Matiwos Metto
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Sarah, Sponsor and Donor Relations, Social Media

  • 4967 Posts
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Hi  Ana! It looks like you decided to sponsor a child yesterday. Thank you so much, and welcome to the Compassion family! Your sponsorship is still being set up, which means you don't yet have a sponsor number or an online account to log into. Once set up, we will send you a welcome packet. This packet will include more information about sponsorship and your sponsor number as well. You'll be able to use that number to set up your online account.