I need help logging into my account. I can’t find a doner/sponsor number and do not know my username. All I have is the email for my account

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I need help logging into my account. I can’t find a doner/sponsor number and do not know my username. All I have is the email for my account. Please help!
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Krista Steele

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Posted 1 year ago

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Sarah, Official Rep

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Krista, I am so sorry that you have been struggling to get into your online account. I have emailed you with your username and password this morning.
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Julie King

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I too cannot create an account due to not having a sponsor number. My credit card has already been deducted for my sponsored child.
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Susan

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Julie, I sincerely apologize for the delay in our response. I am emailing you with your sponsor number and information about creating an account.
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Becky Leigh Faamausili

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Hello! My mother is trying to log onto her account, but is  not receiving the username/password reset to her email, so she cant log on.
(Edited)
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Sarah, Official Rep

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Hi Becky! I am so sorry that your mother is not able to log into her online account! Do you know her sponsor number so that I can find her account?
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Becky Leigh Faamausili

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Thank you so much Sarah, the account is under Samuel Hoffman, and the our sponsor number is, 02488920
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Christina, Employee

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Thank you, Becky! I am emailing you now with your username and temporary reset password, so you can access your My Account. Have a blessed day! 
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Jade Deanna Grunwell

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I’ve started sponsoring a little girl in Columbia, I want to creat an account but I don’t know my sponsor number or username ?
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Sierra, Employee

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Hi Jade! I see that you started sponsoring this sweet girl yesterday, and everything is still in progress. Once we finish setting up your sponsorship and your account, you'll receive an email with your sponsor number, as well as directions on how to create an online account!
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Lynda Roberts

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I need help logging into my account, it wont work.
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Lynda Roberts

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I'm having trouble logging Into account, TGO13900060, her name is Enyovi from Togo.
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Sierra, Employee

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Hi Lynda! Thank you for reaching out to us, and thank you for sponsoring Enyovi! Your sponsorship and account is still in the process of being created. Once we have finished creating your account, you will receive an email with your sponsor number, which you can use to create an online account.
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Lynda Roberts

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Thank you.
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Jade Deanna Grunwell

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Hi I still haven’t got my sponsor number , I started to sponsor a week ago through the American site but live in the uk
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Sierra, Employee

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Hi Jade! I'm sorry you haven't received your sponsor number yet. Because you tried sponsoring through the US site and we ended up having to transfer your sponsorship request to our UK office, your sponsor number may be a bit delayed in getting to you. I would encourage you to reach out to our UK office at info@compassionuk.org, and they will possibly be able to see how close your sponsorship is to being set up! Thank you for your patience!
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Paulo Oliveira Jr.

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Me too, I can’t access my account that’s under my email
(Edited)
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Krystal M

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Hi! Also having trouble logging in. I have my donor number but it still would not email me to try to reset my password and said it wasn't found. Thanks!
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Krystal M

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Hi! Also having trouble logging in. I have my donor number but it still would not email me to try to reset my password and said it wasn't found. Thanks!
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Yeo Jin Erika Yun

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Hi, I'm also having trouble logging in and need to log in to change my bank info.  I have my sponsor number, but I think it may be an old one (there's more than 8 digits).  And I don't want for the payment to skip.  Please help!
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Sierra, Employee

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Paulo, I am so sorry you are having trouble logging in to your account. I will send you an email now to the outlook.com address that you provided with the information you need. I also edited your comment to delete your email address, since this is a public forum. :)
(Edited)
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Sierra, Employee

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Krystal, I would be happy to help you get in to your account! I'll send you an email now with information on how to log in. :)
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Sierra, Employee

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Yeo, I am happy to help you, as well! I'm very sorry you're having trouble, too. I'm sending you an email now!
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Zach Hefner

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Sarah. I also need help creating a username and a password. It's not recognizing my information
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Sierra, Employee

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Hi Zach! Thanks for reaching out to us! I'm so sorry you're having issues setting up an account. I'm going to send you an email now with more information on how to get that set up. Also, I removed your comment that included your email address, for your privacy. :)
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Joey Yeo

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Hi, I want to create an account but I can't find my sponsor number anywhere. I sponsored a child before creating the account. Please help as I really want to create account
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Christina, Employee

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Hi Joey! I see that you've chosen to sponsor a sweet boy from Bangladesh named Laltharsang Bawm! Thank you so much for choosing to bless this child with your love and support! Your sponsorship is still being processed and set up, so you do not yet have a sponsor number. I'm sorry for the delay, but you will have to wait for your sponsorship to be processed before you can create your online account. Once set up, you'll receive a welcome booklet in the mail or email of your kiddo, and then you'll have your sponsor number. Please let us know if you have any additional questions or concerns. Have a blessed day! 
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Kinsey Stubbs

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I’m having the same problem, my card number changed and I really need to go in a fix it tonight, but I don’t have the username or sponser number.
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Kinsey Stubbs

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I’m having the same problem, my card number changed and I really need to go in a fix it tonight, but I don’t have the username or sponser number.
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Sierra, Employee

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Hi Kinsey! I am so sorry you're having trouble logging in to your account, and would be happy to help you. Sadly, I couldn't find an account for you based on the email address you provided. Would you please send us an email to socialmedia@compassion.com with your mailing address and full name as it appears on your account, as well as the child ID number of the child you're sponsoring - if you have it - and I can try there to get your numbers for you?
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Ashley Darlene Romero

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I can’t seem to get into my account either when I typed my user name and password it said no match was found. I don’t know what I’m doing wrong please help!
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Mackenzie, Employee

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Hi Ashley! I am so sorry you are having trouble logging into your account! I show that you have not yet set up your username and password.

Here is the best way to create your account: 
1) Go to www.compassion.com/account/login.htm
2) Select "Create New Account"
3) Enter your sponsor number (09094863) as well as the remaining fields

Once you have created your web account, you will be taken to your Account Summary page. If you have any trouble with creating your account, please let us know! 
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Jolene Orlowski

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I can't get into mine either. And the charge I just had removed from my account isn't right. Please help.
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Sierra, Employee

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Hi Jolene! I'm so sorry you're having this issue as well, and that the charge taken from your account wasn't correct. I'm sending you an email now with your username and password, and hopefully we can get the incorrect charge issue taken care of, too!
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emily nyamalo

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Hi
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Sierra, Employee

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Hi Emily! Is there anything we can do to assist you?
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Michael Liva

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Hi, I'm having the same problem. I already sponsored a child. But I didn't recieved any emails or confirmations about it. Please help.
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Shannon Massey, Employee

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Hi Michael, 

I am so sorry you are running into complications here at the beginning of your sponsorship! We would be more than happy to help you with this. First of all, can you please tell us if you sponsored online at Compassion.com or at an event? What day did you begin sponsorship? Do you have the child ID number of the child you selected? 
The answers to these questions will help immensely with helping you further! :) 
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Heather Welsh-Johnson

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Yes, I too am having the same issue. can u plz send me my username and password? I ALSO NEED MY SPONSOR ID NUMBER.
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Heather! It does take about two weeks for you to get your sponsor number in the mail, which comes in the welcome packet with more information on your sponsorship. Since your account was just created on April 4th, this packet should arrive in the next week or so. In the meantime, I can actually give you your sponsor number so that you have it :). Your number is 08760470. I've also removed your email address from your comment above for your privacy since this is a public forum.

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Mi Riam

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I chose a child to sponsor at an event. It just behooves me that they never bothered to mention that (1) I was going to need a Sponsor number & (2) it was going to take over a wk to receive one
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Rebekah, Employee

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Hi Mi Riam, I am so sorry that you have not received your sponsor number yet. After receiving your information at the event, the event workers have to mail that into the headquarters. We then have to process that through our system. Your sponsor number will help you create an online account. On your account you can write letters to your child, donate, and change any personal information. If you don't receive your sponsor number soon, please let us know. 
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Dmitry Sazhin

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Hi, I'm having the same problem. I already sponsored a child. But I didn't recieved any emails or confirmations about it.
I sponsored online at Compassion.com, from 05.12.2018
I don't have the childs ID number.. I know only names
Sudaporn Kitjakanpiboon
Rattaphoom Merchi
And I still don't know where can I find my Sponsor Number..








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Sarah, Sponsor and Donor Relations, Social Media

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Hello Dmitry! I actually replied to your Facebook message from the weekend regarding this issue for you. I sincerely apologize that you haven't received any information regarding your sponsorships. In my reply on Facebook, I did give your sponsor number and directions on how to set up your online account. Please let me know if I can help you with anything further!
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Ana Simic

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Hi

I also need help logging into my account. I do not know my sponsor number. Child name is Merid Matiwos Metto
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Sarah, Sponsor and Donor Relations, Social Media

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Hi  Ana! It looks like you decided to sponsor a child yesterday. Thank you so much, and welcome to the Compassion family! Your sponsorship is still being set up, which means you don't yet have a sponsor number or an online account to log into. Once set up, we will send you a welcome packet. This packet will include more information about sponsorship and your sponsor number as well. You'll be able to use that number to set up your online account.
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Keraj Birhanu Tufa

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i am habtamu need money help
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Sierra, Employee

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Hello, Habtamu! If you would like to partner with Compassion, or if you would like assistance from us, please email us at socialmedia@compassion.com.
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Pui Fong

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I have the same problem. I have sponsored 2 children, however I only have one of their ID: BO044900301.
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Christina, Employee

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Hi Pui! Thank you so much for choosing to bless two precious children with your love and support! When sponsoring a child online, it may take 2-3 days for your sponsorship to be processed and account set up. Once this has been completed, you will receive an email and welcome booklets for each child in the mail within two weeks. When your account has been set up, you will be given a supporter number. You will need this to set up your online account. I see that your sponsorship of Karla (BO044900369) and Sonia (BO044900301) are still being processed. Thank you for your eagerness to begin fostering a relationship with your kiddos, and we appreciate your patience! Welcome to the Compassion family! 
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Lupe Almaguer

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Same i have been trying to get the tax receipts for an account but its coming out invalid 08151729
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Sierra, Employee

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Hi Lupe! According to our records, you haven't validated your email address yet in order to set up your account. When you set up an account, you should receive an email from us with a link or a code to validate your email address. If you would kindly check your email, you should find that message from us! Check your spam box, too; sometimes messages end up there.
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Brian Shepherd

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I’m also having this issue. I didn’t get an email or a sponsor number.
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Sierra, Employee

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Hi Brian! I'm sorry you haven't received an email or any communication from us yet. Would you kindly provide us with the number of the child you're sponsoring, as well as how long you've been sponsoring?
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Brian Shepherd

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Unfortunately I did not get a sponsor number. I started sponsoring this last Monday and the child’s first name is Prosper if that helps.
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Sarah, Sponsor and Donor Relations, Social Media

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Brian, did you sign up to sponsor  online or at an event? It does take time for your sponsor account to be set up, and you will receive a welcome packet in the mail that contains your sponsor number. The welcome packet usually arrives about two weeks after we have set up your sponsor account. I still am not able to find an account with just your child's first name.
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Rylee LeDuc

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I need help. I’ve tried to use my mom’s email to get in, as well as mine. It also keeps saying that someone else has already logged in using my “Sponsor/Donor number”. I thought it might be because it was my mom used her information when we signed up to sponsor a child. Could you please help?
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Shannon Massey, Employee

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Hi Rylee, 

I am so sorry you have difficulties logging in. We are happy to help! I just sent you an email at your email on file with us here at get Satisfaction. Please know we look forward to helping you there. :)
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Cecily Butler

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I haven't received my number to create my account either.
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Sierra, Employee

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Hi Cecily! When did you sign up to sponsor a child? How did you sign up to sponsor a child? If you signed up at an event, it takes a few weeks to get everything set up.
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Cecily Butler

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Online on Tuesday
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Sierra, Employee

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Hi Cecily, thanks so much for your response! By looking up your email address in our system, I do see that there was an attempted transaction for you on Tuesday, but for some reason, it didn't go through. I will do some research as to why this is, and get back to you as soon as I can!
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Cecily Butler

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Thank you
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Sierra, Employee

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Hi, Cecily! I just wanted to follow up with you on this. Your sponsorship should go through successfully, but right now it's sitting in a queue to be looked at manually before it goes through. Please let us know if you still have not received your confirmation email by the end of this week.
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Adinata Adinata

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Hi, I recently signed up to be sponsor in an event at Hillsong San Francisco but haven't got any sponsor ID. The registered CC do get charged for the last two months. Can you help us getting our sponsor id?
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Sierra, Employee

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Adinata, I'm so sorry you're not able to find your sponsor ID! I would be happy to help you, if I'm able! Regrettably, I couldn't find an account for you with the email address or name you provided here. Would you please send an email to socialmedia@compassion.com with your full name, email address you used when creating your sponsorship, or full address - or any combination of those? :) The more information we have to look you up, the better! Thank you!
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Emily Jenkins

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Hi!  I'm having the same problem!  I can't get into my account and I have to update my account information because my credit card was compromised.  Please help :) 
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Sierra, Employee

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Hi Emily! I would be happy to help you recover your account information. I will go ahead and send you your username and password via email.
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Rebekah Lee

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Hi! I’m also having trouble finding my sponsor donor number and with the lack of communication I’m to get worried. My mum also sponsors a child and she needs her donor number as well. How can we get it?
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Rebekah Lee

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Also the transaction has been made on my back account and my mum’s and I was wondering if the process has gone through. Thanks
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Sierra, Employee

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Hi Rebekah! Thanks so much for reaching out and expressing your concern! I see that your sponsorship got transferred to our partner country office in New Zealand, which is probably why you have not heard from our office. I apologize for any stress this may have caused you. Once your account is set up through that partner office, you will be able to attain your sponsor number from them. You may also reach them by email at action@tearfund.org.nz. Please let us know if you have any more questions for us here in the USA office!
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Rebekah Lee

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Hi Sierra,
Thanks for getting back to me. I just have another question, does that mean I’ll get my package with the child’s information, details and my sponsorship details from tearfund? Or compassion USA? And how long will that approximately take?
Thanks
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Mackenzie, Employee

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Hi Rebekah! You will receive all of your sponsorship information from Tearfund. I am not sure how long that usually takes or when your account will be fully created from their side. I would recommend contacting Tearfund to see if they already have your account set up. Here is their website: https://www.tearfund.org.nz/. Blessings!
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Barbara Randleman

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This reply was created from a merged topic originally titled Send emails to my sponsored child.

I’d like begin emailing my child in Peru and I can’t remember my password for Compassion. When I get online It is difficult to maneuver to begin emailing letters to him. Please help me with this.
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Ruth Ketenjian

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This reply was created from a merged topic originally titled Can't create an account because don't have sponsor number..

I'm writing on behalf of my father. He started sponsoring a boy a week and half ago but can't create his account because he doesn't have both his sponsor and child number. We are from outside the US and so need a sponsor number to create an account. He is feeling sad because can't correspond with the child. His e-mail address is heduken_43@hotmail.com Could you please help?