I need my payment plans cancelled please. Can't afford to pay indefinitely.

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  • Updated 1 year ago
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I posted this yesterday, will their be a response soon? I don't like canceling this but I should be able to control where my money goes to, without having to post on forums about it.
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Michael Herkert

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  • concerned

Posted 1 year ago

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Sarah Heacock Schreffler

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You can also contact Compassion at 1-800-336-7676. No one is in the office over the weekend. Their hours are 7A to 5:30PM, Mountain Time.
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Shannon Massey, Employee

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Hi Michael, 
I am so sorry but it looks like your previous post may not have come through, but I am happy to help you. Please let us know if you are requesting to only stop your automatic withdraw, or if you are asking to completely stop your sponsorship of Sophia. If you are interested, we would also be more than happy to help you out with contributions for a few months if your request is due to short term financial difficulties. Please let us know if are interested in hearing more about these options. Thank you! 
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Michael Herkert

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Yes I would like to cancel my automatic payments. And sponsorship of Sophia. Also, I was charged today on my account can I get a refund?
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Susan, Sponsor and Donor Relations, Social Media

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Michael, I apologize for any inconvenience in this. We like to speak with supporters to hopefully hear if they have any feedback for us as an organization and to make sure they are aware that we have options to help if they are going through a short term financial difficulty. As you requested, I have cancelled your sponsorship. It does look like your support was put through on Friday and just posted yesterday. I have submitted a refund for this transaction. Thank you for your support of Sophia over the last year. We are grateful for your partnership during that time!

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