I need to cancel my account.

  • 1
  • Problem
  • Updated 10 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: conversation complete

I can no longer afford to sponsor my child. Also she found me on Facebook and keeps requesting my friendship along with her friends who keep requesting me. She will find posts I’m tagged in and comment weird things. She even found my Instagram account, and I don’t use my normal name for it. I clicked on her profile and she looks like she does not need any financial support.
Photo of Lindsey

Lindsey

  • 1 Post
  • 0 Reply Likes

Posted 10 months ago

  • 1
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4921 Posts
  • 1087 Reply Likes
Lindsey, I am so sorry that you are no longer able to afford sponsoring your child and that she has been trying to contact you through social media :(. I did take care of canceling the sponsorship today. In this very connected, digital age, there is a possibility that a sponsored child will contact their sponsor through email and/or social media. Compassion strongly advises that sponsors not respond to the communication. It is important for the child to respect and follow Compassion guidelines as well as honor the privacy of the sponsor. These contacts may develop into potentially problematic situations for Compassion and the sponsor. In order to protect both parties, Compassion does not allow direct contact between children and their sponsors. We are committed to confidentiality and privacy and can only ensure this with communication solely through Compassion. I will be sending an inquiry to our office in the Dominican Republic to have the staff at her center remind her of the guidelines. I am so sorry that she has been contacting you!

This conversation is no longer open for comments or replies.