I need to cancel my payments, money is right as of right now.

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  • Updated 10 months ago
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Money is tight right now, and I don’t have to the money to support anymore.
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Giovanni Heredia

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Posted 11 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Giovanni, I am so sorry that you need to cancel your sponsorship and that you are dealing with financial struggles as well :(. Regrettably, your donation was pulled out over the weekend while Compassion's office was closed for Christmas. I can refund that donation back to you, which I have requested this morning. Compassion may also be able to help you if this is just a temporary setback. We would be able to cover your December through  February donations and also reduce your sponsorship rate to $19 per month for March through July. Please let me know if this would help you or if you need to cancel your sponsorship still.
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Giovanni Heredia

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This past month I had to stop my donations due to my financial issues, and this month it charged me and now my account is overdrawn. Can I please be refunded and the payments stop?I apologize for any inconvenience
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Christina, Employee

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Giovanni, I am sorry to hear that you are still facing financial hardships and need to cancel. Your sponsorship was not cancelled before because we were waiting to receive your response. Because we did not receive a response, your sponsorship was not cancelled. Please rest assured that I have requested to have the $38 refunded, and I have cancelled your sponsorship of Ivan Fernando. You should receive a confirmation in the mail within 15 days. Have a blessed day! 
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Giovanni Heredia

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Around when should the money be refunded?
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Christina, Employee

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Giovanni, refunds are normally processed within 1-3 business days. Please let us know if you have any additional questions. God bless you!

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