I need to cancel my sponsorship and do not see any information on the website to do this. Please advise via email. Thank you.

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Cancel Sponsorship
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Jen Young Rice

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Posted 11 months ago

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Shannon Massey, Employee

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Hi Jennifer, 
I am so sorry that you are thinking of canceling your sponsorship of Noe. I see that you have been with Compassion over 20 years and we truly appreciate all you have done to bless your children! Please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your sweet kiddo. If your request is due to a short term financial situation, Compassion would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. This means we would completely cover the months of February through April. In addition, we would be happy to place you on a reduced rate of sponsorship for the following three months. This means that for the months of May through July your donation would be reduced to $19 per month. However, if you still feel it is best to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel. 
 
We look forward to hearing from you!  
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Jen Young Rice

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I asked you on 1/20/18 to please cancel my sponsorship.  Which you confirmed via email.  I am still being charged.  Please refund the latest charges and cancel my sponsorship!!
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Christina, Employee

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Jen, I apologize for any confusion regarding your sponsorship cancellation. As Shannon said above, we would need to hear back from you whether you still needed to cancel or if you would have liked to accept our offer to cover a couple months of support. Since we did not hear back from you, the sponsorship was not cancelled. However, please rest assured that your sponsorship has now been cancelled. I have also requested to have the $32 for February refunded back to your bank account. This may take 2-3 business days. We appreciate your patience and understanding. Have a blessed day. 

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