I need to cancel my sponsorship

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My Sponsor #06811891
I was told that my payments would stop until May 2018 and resume at $19 a month until Sept 2018 but my bank was just charged $38 and I can't afford that right now. I need to cancel my membership and also receive a credit back for the $38. my bank is going to charge me for an overdraft fee if not.. please help. Thank you!
Amanda Espinosa Roberts
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Amanda Roberts

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Posted 6 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Amanda, I am so sorry that you were still charged the $38 even though it should have been $19 for May through September. I did figure out what happened, and it shouldn't happen again if you still want to continue. Compassion will only pull out $19 until October when the rate returns to $38. I can refund you the extra $19 that was pulled out and keep the sponsorship active, or I can refund the full amount and cancel the account for you. Please let me know either way.
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Amanda Roberts

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I'm really sorry, I think I still need to cancel. I've been trying to find a way to stay but my husband has been out of work for a while now and our bills are too high. I hope to one day sponsor again. Thank you
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Shannon Massey, Employee

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Hi Amanda, 

We completely understand. I have removed Dominique from your account today. I also created a request for a $38 refund from this past month, which you should see hit your checking account in the next few days. 
If you would like, you may write Dominique a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number, (TG013000069). Please send your letter to Compassion's address below: 
 
Compassion International
Colorado Springs, CO 80997
 
If in the future you would like to sponsor another child, we would be blessed to partner with you again! 

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