I need to change my payment information, how do I do that?

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Jo Ann Horutz

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Posted 3 years ago

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Emily

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Hi Jo Ann! There are a couple of different ways you can change your payment information. 

1. You can call our office at (800) 336-7676 and speak with one of our representatives. We're available 7am - 5:30pm MST Monday through Friday. 
2. You can change your banking information online through your My Account at www.compassion.com. Once on your account, select 'Payment Options' on the left side of the page and you'll be able to update your information. I show you already have an account created so let me know if you don't remember your password and I can reset it for you :). 

If you no longer want to withdrawal from your checking account and simply want to make donations through your Visa card we have on file for you like you had previously, let me know and I can go ahead and take care of this for you. 

We just ask that you don't provide banking information or credit card information over email or through this forum as it's not a secure form of communication. 
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Charlie Glaize

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Your phone system is always a problem... I can never reach anyone due to constant technical difficulties, and I am unable to change my log in information because I don't recall user name or password. I find this extremely frustrating and unprofessional. 
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Susan, Sponsor and Donor Relations, Social Media

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Hi Charlie! I sincerely apologize that you were unable to reach us. We had suspicious activity in our building this morning and were forced to evacuate. We have employees who work at other locations that should still be able to answer your call. Again, I sincerely apologize for the inconvenience. I am emailing you your login information so that you will have that. 
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Charlie Glaize

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This reply was created from a merged topic originally titled I need to change credit card into as well as change my log in information.

I need to change credit card into as well as change my log in information

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