I need to end my automatic payments. Can that be done online?

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My faimly is having some financial issues and I need to cancel my sponsorship.
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Melissa sanchuk

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Posted 1 year ago

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Shannon Massey, Employee

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Good morning Melissa!

You will not be able to cancel your account online, however I am happy to assist you with this process.

I am so sorry that you are thinking of canceling your sponsorship of Jasiel. Please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your kiddo. If your request is due to a short term financial situation, Compassion would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. In addition, we would be happy to place you on a reduced rate of sponsorship for the following three months. This means that for the months of January through March you would only pay $19 per month. However, if you would still like to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel.

We look forward to hearing from you!  
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Melissa sanchuk

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I'm sorry to say that my financial situation is long term and I'll need to end my sponsorship completely
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Susan, Sponsor and Donor Relations, Social Media

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Melissa, I am so sorry to hear that! We understand that sometimes life happens and you just need to cancel. As you requested, I have made your child available for another sponsor. Please let us know if we can help in any other way. 

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