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Posted 11 months ago
Shannon Massey, Employee
Hi Shannon,
The September payment just came through my account so I just wanted to double check about September through November being covered. I didn't account for the September money to be in my account and it actually overdrew it so I just need to be sure about the next couple of months.
Leah, Employee
Hi Meredith, I am so sorry about the contribution processing from your bank account for September. The contribution was set to pull automatically on the 11th of each month, which is the same day that we processed this request. We wouldn't have been able to stop that from pulling, but we should have let you known, so I apologize for that. For future reference, we would need three business days to stop the automatic withdrawal from your checking account. Would you like me to request to have the $38 refunded to your account for you? I can confirm that the contributions will not pull in the following months. Just to clarify, if you would like me to have the refund processed, your contributions will be covered for the months of September through November and resume pulling on, December 11, 2018. If you do not want the refund processed, your contributions will be covered for the months of October through December and resume pulling on, January 11, 2018. Let me know what would be best for you.
I also would like to see if I have any donor months left? I think I’ve got November covered but October has been rough...
Shannon Massey, Employee
Hi Anna,
I would be more than happy to look into this for you! Can you please provide me your sponsor number so that I can find your account? Thank you so much!
I would be more than happy to look into this for you! Can you please provide me your sponsor number so that I can find your account? Thank you so much!
Hi! Can you please also do the same for me?In the middle of a job transition.
Sarah, Official Rep
Samantha, I hope the job transition goes smoothly for you! I will be praying for you during this time! I can go ahead and cover your support through the end of 2018, which I have taken care of today. Your next donation will not be needed until January.
I'm in college and money is really tight right now. I also don't feel like I have been very active in my child's life. It has been more of another bill rather than some one I pray for and interact with. I feel like I should take some time away from my sponsorship for a while? Can I do this?
Sarah, Official Rep
Jenna, I completely understand how you are feeling. I will email you with more information today!
I'm in a similar situation too. Can you email me that information as well? Thank you
Shannon Massey, Employee
Hi Danielle,
I just sent you an email to your email listed here on Get Satisfaction.
I just sent you an email to your email listed here on Get Satisfaction.
I am in the same boat. If I could please get the email as well that’d be helpful!
Sarah, Official Rep
Sarah, I am so sorry that you are going through this as well! I am emailing you with more information this morning.
I am in a similar situation. I am recently financially independent and my sponsorship is affecting my ability to make rent and pay utilities. Is there something I can do?
Christina, Employee
Mitchell, I'm so sorry to hear that you are facing financial hardships and need to end your sponsorship. I am emailing you now with more information on how to cancel.
Hi! I am in the same situation. I owe for September and October due to a new debit card and the old one not working. I am overwhelmed trying to pay all of that and going forward. I need to cancel my sponsorship. The child we signed up to sponsor prayerfully withdrew from the program. We were reassigned another child automatically. It is a great program, but at this time, we need the money for other needs close to our heart locally. Thank you for your help.
Sarah, Official Rep
Lacey, I'm so sorry that this sponsorship has become a burden rather than a blessing for you! I will email you this morning regarding canceling your sponsorship.
I too am full time in school and just had to go part time at work. Bills are getting unbearable, is it possible to have my account placed on hold? My October payment has already come out but if we could hold it for awhile that would help me tremendously!
Thank you!
Thank you!
Shannon Massey, Employee
Hi Tania,
We would be more than happy to work something out with you! I just emailed you with some additional information on how we can help!
We would be more than happy to work something out with you! I just emailed you with some additional information on how we can help!
Can i get help with this and next month? Maybe just for one of my sponserships? My work cut my hours for now but i will be able to continue to pay once my phone bill is worked out
Shannon Massey, Employee
Hi Ashley,
I just emailed you with some options on how we might be able to help. :)
I just emailed you with some options on how we might be able to help. :)
Hi i never got the email
Shannon Massey, Employee
Hi Ashley,
I am so sorry you never received our email. Would you mind emailing us so that we can talk a little more specific to your account? Our email is socialmedia@compassion.com. Thanks so much!
I am so sorry you never received our email. Would you mind emailing us so that we can talk a little more specific to your account? Our email is socialmedia@compassion.com. Thanks so much!
I am also in this boat. May I please have the email?
Sarah, Official Rep
Sarah, I am so sorry that you are going through this as well! I am emailing you with more information this morning.
Can i please get information on how to cancel my sponsorship?
Shannon Massey, Employee
Hi Alyssa,
I see you were able to handle this with one of our representatives via chat. So glad to see you were helped! Please let us know if we can serve you in any other way! God bless you!
I see you were able to handle this with one of our representatives via chat. So glad to see you were helped! Please let us know if we can serve you in any other way! God bless you!
Hello, I need to cancel my sponsorship also. My husband and I both have suffered medical set backs and financial hardship.
Shannon Massey, Employee
Hi Lanette,
I am so sorry to hear that you may need to cancel your sponsorship! I just emailed you with more information on canceling.
I am so sorry to hear that you may need to cancel your sponsorship! I just emailed you with more information on canceling.
I am currently sponsoring 2 children. I need to suspend my sponsorship for a little while. There are a few financial commitments that have recently occured with my house and money will be tight for awhile. Is there a way to do this?
Shannon Massey, Employee
Hi Kelley,
I just emailed you with information on how we may be able to help you. :)
I just emailed you with information on how we may be able to help you. :)
I also need to be suspended. I am a full time college grad student with no job. The money I donate for my little guy needs to go for my car insurance till I get a job!
Shannon Massey, Employee
Hi Danielle,
I just emailed you with some information on canceling your account.
I just emailed you with some information on canceling your account.
I also need to cancel my sponsorships for the same reasons... financial hardship. As soon as I am out of debt, I plan on signing back up to sponsor. How do I cancel my sponsorships?
Shannon Massey, Employee
Good morning Katherine,
I am so sorry to hear that you may need to cancel your sponsorships. I just emailed you with additional information on canceling.
I am so sorry to hear that you may need to cancel your sponsorships. I just emailed you with additional information on canceling.
I also need to suspend my sponsorship. I am transitioning between jobs.
Shannon Massey, Employee
Good morning Brittany,
I just emailed you with some additional information regarding canceling your account.
I just emailed you with some additional information regarding canceling your account.
Hi! I am looking for an sponsors who can help me with my little charity that I started turning 3 years now. I am donating school supplies for children ages 6- 12 years old. This Christmas, I hope to gather donations as a gift from them, they are 80 children. If you have your stuff like toys, clothes, shoes etc..even they are already used , that is a big help and can make them smile. Hope anyone here can help me. Thank you in advance and God bless.
Shannon Massey, Employee
Hi Sharon,
What a wonderful way to help others! Thank you for your generous heart to help others! Please know that Compassion itself will not be able to donate, as the funds we receive are for specific children in our program, but we will definitely keep you and your ministry in our prayers! God bless you in all that you do!
What a wonderful way to help others! Thank you for your generous heart to help others! Please know that Compassion itself will not be able to donate, as the funds we receive are for specific children in our program, but we will definitely keep you and your ministry in our prayers! God bless you in all that you do!
Can I get information on this as well. I need a few months to re organize my finances and see where I’m at for the new year.
Shannon Massey, Employee
Hi Elvin,
I just emailed you with some details on how we can help.
I just emailed you with some details on how we can help.
Hello - can I receive information on sponsorship cancellation as well (including what happens to my child)? I am experiencing financial difficulty.
Sarah, Official Rep
Nicolle, I am so sorry to hear you need to cancel your sponsorship. I am emailing you with more information on canceling this morning.
Can I receive information on canceling sponsorship? I am currently going through a separation from my spouse.
Leah, Employee
Good Morning Tina. I am so sorry to hear you are going through this. I have emailed you in regards to your request.
I would also like info on canceling my sponsorship. Money is extremely tight with our new child being born. Thank you.
Leah, Employee
Hello JD, Congratulations on your new addition! Babies are such a blessing. I have emailed you in regards to your request.
Thank you, however, I did not receive an email. Should be sent to jmathis1225@yahoo.com
Leah, Employee
Hi JD, I have sent a new email for you.
I would like an email sent on more information on canceling my sponsorship/ possible suspension of it. Thank you!
Leah, Employee
Hello Dillon, I have sent you an email in regards to your request.
Hi Leah, et al, we need help with our sponsorship payments as well, due to employment issues. Should I send an email in to someone?
Sarah, Official Rep
Joseph, I have just emailed you regarding your request this morning.
Hi , I would like to cancel my sponsoring, I have been tight with money and cant keep up with the payments.
(Edited)
Sarah, Sponsor and Donor Relations, Social Media
Ismari, I am so sorry that you are going through a financial concern and need to cancel. I am sending you an email today regarding canceling your sponsorship.
