I never got a Welcome Packet

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Hi! I'm just wondering if I should be getting any letter/info/pictures from you regarding my sponsored child? I have been a sponsor since March this year but haven't received anything. I also wrote my child a letter through the website last April 15, but as I check, it is still being translated till now. I'm wondering how long will it take for my letter to reach my child?
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Hannah Miano

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Hannah! I am so sorry you never received a welcome packet for Joynath! I am ordering a new one for you today, which you should receive in the next few weeks. For the next few months as we transition to our new letter system, letters may still take between two and three months to be delivered to your child. I know it's hard to wait for that complete status to show on your letter, but I have faith that it will work through the whole system soon! Joynath will be overjoyed to receive your letter, so thank you very much for writing to him! You should also expect to receive your first letter from him by the end of July :).
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Hannah Miano

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Hi Sarah! Thank you for your reply.. May I know the address where it was sent to? I haven't received anything yet. Should I just go and check it at our local post office?
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Sarah, Sponsor and Donor Relations, Social Media

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Hannah, I am so sorry we are having trouble getting Joynath's packet to you! Because this is a public forum, I don't want to post your address here, but I will email it to you in the next few minutes to see if we can get this figured out!
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Erik Davison

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How long should it take to get a welcome packet? I never received one for Russel who I sponsored on May 18. Not being impatient but just curious. :)

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Sarah, Sponsor and Donor Relations, Social Media

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Erik, it usually only takes a few weeks for the packets to get there. I am so sorry you never received one for Russel! I just ordered a new one for you this morning, so expect to see it in your mailbox within the next two or three weeks :).
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Katherine Anne McDonald

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Hello! I also wanted to inquire about my welcome packet for Alyssa. I sponsored her about the end of May. Just wanted to check! Thank you!
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Susan, Sponsor and Donor Relations, Social Media

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Hi Katherine! I am so sorry to hear that you haven't received Alyssa's packet yet but thank you so much for letting us know! I just ordered another packet for you and sincerely hope you get it real soon! 
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Caleb Chen

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Hi! I I sponsored a child about a month ago but still have not received my welcome packet. Can you have them send another one? Thanks!
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Christina, Employee

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Hi Caleb! I'm so sorry that you didn't receive your child's welcome packet yet. I would be happy to send you another one! I would like to verify that I have the correct account first. Are you sponsoring Hector in Mexico? Thank you!
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Caleb Chen

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Yes, that's correct. Thank you!:)
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Christina, Employee

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Thank you, Caleb! I have ordered another welcome packet for Hector, and you should receive this in 7-10 business days :). 
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Gaby

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Hello! I have also yet to receive my Welcome Packet and started sponsoring my child around a month ago.
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Christina, Employee

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Hi Gaby! Thank you 
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Gaby

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Hello, I still have not received an answer about my welcome packet.
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Sarah, Sponsor and Donor Relations, Social Media

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Gaby, I'm sorry for the confusion! Christina did order a new packet for you; it looks like she just forgot to actually say that :). It should arrive within the next two weeks!
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Gaby

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Haha ok thank you and Christina for your help!
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Gaby

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Hello, I still haven't received my packet and I think it is because there was an invalid address listed as my contact information. The New York address that is there now is correct so please let me know when you will send another. Thank you!

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