I noticed the last couple letters from our sponsored child have come in duplicate. How can we correct this so that we only get one copy?

  • 1
  • Problem
  • Updated 3 months ago
  • Solved
We are getting 2 copies of correspondence from our child.
Photo of Doug-Rene Sykes

Doug-Rene Sykes

  • 2 Posts
  • 0 Reply Likes

Posted 3 months ago

  • 1
Photo of Shannon Massey

Shannon Massey, Employee

  • 1938 Posts
  • 329 Reply Likes
Hi Doug and Rene, 

Thank you so much for letting us know that you received double copies of your last letter(s). I see you should have just recently received one, and the previous letter should have been late March or so when you would have received that one. Are you saying you got doubles of that one also? We rarely will have an error in our machine that makes a duplicate letter, but it does happen from time to time. I am thinking this is what happened. It would be pretty odd it had that same error during the time both your letters came in though. Would you mind letting us know if it happens again? Thank you so much for being such great stewards of Compassion's funds! 
Photo of Doug-Rene Sykes

Doug-Rene Sykes

  • 2 Posts
  • 0 Reply Likes
Yes, we did receive doubles of the last 2 letters. I'll keep you posted if it happens again :)
Photo of Leah

Leah, Employee

  • 538 Posts
  • 91 Reply Likes
Hello! That is very peculiar. I am sorry that this happened. I appreciate you keeping us posted.