I received a letter from a child I don't sponsor or correspond with

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Hi! I received a letter from a child I don't sponsor or correspond with on the same day a new child was added to my account - a new correspondent child. This child from Nicaragua is not on my account but he referred to me by name. His number is NI031600005 - Samuel Jose Ortega Rivera. My other child that just appeared on my account is JanJan PH099100158 Will you let me know what is going on. I did request a new correspondent from the Philippines to replace one I lost - Edwin (can I still write him a final letter?) 
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David Robinson

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Posted 6 months ago

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Shannon Massey, Employee

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Hi David, 

I am so sorry for the confusion on these two kiddos! I do see that JanJan is on your account as an active new correspondent. I also do not see any notes or any active commitments for Samuel Jose. Did you receive this letter from him in the mail, or did you see this come in online? Can you please provide for me the date on the letter so that I can look a little more into this? Thank you so much for your help on this! 

Also, you are welcome to write a final letter for Edwin, but we do need to receive it by the 5th of June in order to get it processed so I would encourage you to send that to us as soon as possible! You may send it to our address below: 

Compassion International
Colorado Springs, CO 80997

Blessings! 
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David Robinson

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Hi Shannon. The letter was received in the mail today. Actually I received duplicates of the same letter in the mail - one translated and one not :-)  I was told at some point that I had a new correspondent child from Nicaragua but he/she never appeared on my account. There is no date on this letter and looking at it closer the translator added my name. Whoever wrote it did not. My account number is on the letter. Strange. Thanks for your help.
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Sarah, Sponsor and Donor Relations, Social Media

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Hey David! I think Shannon just missed Samuel Jose on the list of your correspondents. He's actually on there, but he's "hidden" from your account because our system didn't process his correspondent sponsorship properly when we assigned him to you. I just sent this to our tech team to get corrected for you. He should appear on your account within the next few days, and that letter should show up under him as well when that happens :).
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David Robinson

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Awesome Sarah! Will I get a child packet on him? Thank you!
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Sarah, Sponsor and Donor Relations, Social Media

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You  sure will, David :).

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