I received a letter from my sponsor child almost a month ago and still can’t read it. It’s still marked with an X?

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I received a letter from my sponsor child almost a month ago and still can’t read it. It’s still marked with an X?
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Jessica Roesener

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Posted 5 months ago

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Shannon Massey, Employee

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Hi Jessica, 
I am so sorry that this letter is taking so long to come through! I see that this letter is needing a little bit of additional quality assurance. This could be for many reasons but typically ends up being because the child forgot to address you by name, or something is illegible. I do see it is in a queue to be specially looked at. However, if it stays in the status more than 30 days, I can escalate this for you and see if we can push it through quicker. However, it just went into this special status yesterday. This means regrettably we cannot do anything until 7/17/18.  I do hope it will be fixed by then anyhow, but if not, please touch base with us then and we will do our best to push it through! Thank you so much for your patience! :)  

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