I recently applied to sponsor a child HA 8680283 but have not received any information

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At my church last month there was a group from your organization I paid $32 cash to sponsor a child and chose child HA-868-0283 Rocheline Orelus DOB 6/29/12 but have not received any payment information regarding this child 
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leticia Bolorin

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Leticia, I am so sorry as it looks like your sponsorship did not go through. It looks like your account was setup and we received your paperwork to sponsor Rocheline earlier in February.  Regrettably, when we received your paperwork to sponsor Rocheline, her packet had already been sent to another event that runs through May. When was the event at your church? Each child is on hold for events for a certain period of time to prevent double sponsorship. Once the event hold is over, if the child is still unsponsored, we will place them on hold for another event. That is what happened in your case. We regrettably, need to wait until this next event is over and if she is not sponsored at that time, we can add h er to your account. Otherwise, you are more than welcome to sponsor another child. You will regrettably need to make the first donation via credit card on the website but we can apply the amount that you already paid to this new sponsorship once it has been processed. I also want to apologize for the confusion. It actually costs $38 to sponsor a child at this time. Please do let us know if you have any further questions or if we can help in any other way. 
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leticia Bolorin

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Hello Susan, Our event was in January at Harvest Fields Community church in the Bronx, NY. But I submitted my paperwork in a timely manner, cant they just remove Rocehline from the May event since I gave my initial sponsor monthly $38 amount in January. I pologiza I made a mistake on the amount it was $38. 

Can I see pictures of the other children that are available to be sponsored? 
(Edited)
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Adam

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Hi Leticia, I'm another sponsor, and I'm very sorry to hear that your sponsorship was not processed in time. I don't think that Compassion is able to pull individual child packets from an event once they are sent. Here is the link to see pictures of the other children waiting to be sponsored online:

https://www.compassion.com/sponsor_a_child/default.htm

Maybe the Lord has another child in mind for you to sponsor. That's one way to think about it. :) I can say this for sure, being a sponsor is such a blessing.
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Sarah, Sponsor and Donor Relations, Social Media

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Leticia, I am so sorry but we are not able to remove Rocehline from the event. It's very possible that the paperwork was not shipped and delivered to us in time, even though you submitted it correctly at the event :(. You can find photos of another child to sponsor at either link that was given to you by Susan and Adam.
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leticia Bolorin

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Sarah, I just registered and sponsored another child Joselin (EC060000551) can the $38 I paid for Rocheline be applied to Joselin. Please advise 
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Sarah, Sponsor and Donor Relations, Social Media

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Leticia, yay for Joselin being placed on your account immediately :). I see her there and will be sending the request to apply the $40 (as that is the amount I actually see you sent) to Joseline's support. This will probably take a week or two for our staff to do. A different department handles these requests, and they have been backed up with quite a few transactions to complete. You'll see it credited towards Joseline's support as soon as it has been transferred over to her!

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