I recently had my two kiddos combined to one account and now I cannot log in or reset my password. My account number is 08563193.

  • 1
  • Problem
  • Updated 5 months ago
  • Solved
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Tyler Watson

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Posted 5 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Tyler, I sincerely apologize for this issue! When we combined your accounts, the account that the second account was merged into did not have an online account connected to it. Usually, we try to merge the accounts together under the sponsor number that is oldest and hopefully has the online account connected to it. Regrettably, that didn't happen in your case. You will need to create a new online account using the sponsor number 08563193 in order to access your account.