I recently had my two kiddos combined to one account and now I cannot log in or reset my password. My account number is 08563193.

  • 1
  • Problem
  • Updated 3 weeks ago
  • Solved
Photo of Tyler Watson

Tyler Watson

  • 3 Posts
  • 0 Reply Likes

Posted 4 weeks ago

  • 1
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4967 Posts
  • 1096 Reply Likes
Tyler, I sincerely apologize for this issue! When we combined your accounts, the account that the second account was merged into did not have an online account connected to it. Usually, we try to merge the accounts together under the sponsor number that is oldest and hopefully has the online account connected to it. Regrettably, that didn't happen in your case. You will need to create a new online account using the sponsor number 08563193 in order to access your account.