I sent $75 as a gift to my child’s family in May.

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I sent $75 as a gift to my child’s family in May. It’s the end of December and I never got the picture with my child and what they bought. Why is that?
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jennifer cassidy

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Posted 2 years ago

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Leah, Employee

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Hello Jennifer. Thank you for blessing Maykel's family with such a generous gift. I am sorry that you have not received your letter and photo for this gift. I have sent an inquiry to our country office in Ecuador to find out why you have not received this yet. As soon as we hear back from the country office, we will be in contact with you. Please allow six to eight weeks for a response. I appreciate your understanding and patience while we work to resolve this issue for you. 

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