I sent my child a gift and received a picture of a completely different child. .

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  • Updated 4 months ago
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The first picture is the original picture. I just received the second picture.
Photo of Erin Bailey Scott

Erin Bailey Scott

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Posted 4 months ago

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Photo of Shannon Massey

Shannon Massey, Employee

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Hi Erin, 
I am so sorry to see that it looks like your thank you photo was mixed up with another one. I have sent in an inquiry for you to ensure that we get you a corrected photo as soon as possible. Please know it typically takes about 45 days to receive the new updated photo. Thank you so much for your patience! 
Photo of Erin Bailey Scott

Erin Bailey Scott

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Thank you. It was just weird because the photo lines up with the letter but it not the same child.
Photo of Christina

Christina, Employee

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Erin, thank you for your grace and understanding with this mix-up. The child in this photo is most likely from your kiddo's same community or region, so their needs may be very similar. Therefore it's possible that they both received gifts from their sponsors and purchased similar gifts. Please rest assured that we will be in contact with you as soon as we receive a response from our field staff. Have a blessed day! 

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