I share a child with someone but THEIR account was put in

  • 1
  • Problem
  • Updated 1 month ago
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I sponsor a child, but with someone else. I need to know the information and would like to create an account using the same child, but I don’t know how.
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Riley Tidwell

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  • I don’t know what to do.

Posted 1 month ago

  • 1
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Sierra, Employee

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Hi Riley! Thanks for reaching out to us! From what I understand, you are sharing a sponsorship with someone else, correct? If so, that means we can only have one account - we can't have two separate accounts sponsoring the same child. If you would like, we could make the one account have both of your names!
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Riley Tidwell

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That would be amazing! How do I do that?
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Sierra, Employee

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Great! Would you please give me your sponsor number, as well as how you want the account to read?
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Riley Tidwell

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Yes. The child number is TH094100726. What do you mean by how I would like the account to be read?
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Sierra, Employee

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Thank you! I apologize, I mean what name or names would you like to be on the account. :)
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Riley Tidwell

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No problem! Riley Kate and Libby Pearce.
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Riley Tidwell

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Do you need last names?
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Christina, Employee

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Hi Riley! Just to confirm, did you and Libby sponsor Penpicha at the Generate Camps 2019? It looks like your sponsorship of Penpicha has not been processed and set up yet. We won't be able to make any changes to the name on the sponsorship account until it has been set up. When signing up at an event, it can take several weeks for us to receive the packet, process the sponsorship, and set up your account. Once your friend, Libby, receives confirmation of your sponsorship, we can make the changes that you'd like us to :). 
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Riley Tidwell

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Yes me and Libby did sign up to sponsor Penpicha. I understand and will wait until our sponsorship has been processed. Thank you so much! :)