I signed up to sponsor a child and I never got a welcome packet.

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  • Updated 4 months ago
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Need a welcome packet or an email.
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harmony Schmidt

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Posted 4 months ago

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Sierra, Employee

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Hello, Harmony! Welcome to the Compassion family! :) I would be happy to help you. How long ago did you sign up to sponsor a child, and did you sign up to sponsor online, or at an event?
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harmony Schmidt

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I signed up on October 12 at a casting crowns concert with my mom I got a letter saying the monthly payment for the compassions critical program needs is good but I never got a packet.
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Sierra, Employee

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Thank you for that information! You should have received an email at least at this point, letting you know that your account had been set up, as well as your sponsor number. Do you by any chance have the ID of the child you signed up to sponsor? It would be two letters, followed by a series of numbers. If you don't have that number, would you please send us an email to socialmedia@compassion letting us know the mailing address or email address you used to sign up? Since this is a public forum, we don't want that information posted here. :) Thanks so much for your cooperation!
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harmony Schmidt

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I just sent you an email of the information
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harmony Schmidt

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I also put the sponsored child’s iD in the email as well
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harmony Schmidt

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I’m just wondering did you ever get the email i sent?
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Sarah, Official Rep

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Harmony, I do see your email in our queue, and we will get a reply out to you this afternoon. :)

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